Refund Policy

Memberships are billed monthly and you can cancel anytime, so most situations don't need a refund at all — cancelling stops the next charge and you keep access for the period you've already paid for.

Cancelling

Use Manage billingon your account page. It takes effect at the end of your current period: nothing further is charged, and you keep watching until that date. There's no cancellation fee and no minimum term.

Changed your mind?

If you're in the UK or EU, you have 14 days from signing up to change your mind. Email support@novelasubs.com from the address on your account.

When we refund in full

• You were charged after cancelling.
• A duplicate or clearly unintended charge.
• The service was down for much of the period you paid for.
• Your card was used without your permission.

When we usually don't

• Time you had access to but didn't use — cancelling stops the next charge, not the current one.
• A title leaving the library.
• Playback problems with your own connection or device.

Not sure which applies? Ask us — we'd rather sort it out than have you dispute it with your bank.

How to ask

Email support@novelasubs.com from the address on your account, within 14 days of the charge, and tell us what happened. We reply within a few days. Approved refunds go back to your original payment method through Stripe and usually arrive within 5–10 business days, depending on your bank.

Your legal rights

This policy sits on top of the rights the law gives you where you live — it doesn't replace or reduce them. If your local consumer law entitles you to more than this policy offers, that law wins.